BlueFletch Feature Highlight – Chat

BlueFletch Chat is the latest feature of the Enterprise Toolset. Chat allows for asynchronous communication across the field, giving frontline employees a simple way to text, call, and connect on shared workforce devices. BlueFletch Chat offers video and voice calls, media sharing (such as images and video), instant messaging, presence features, and customizable configurations. Employees can remain in contact throughout the day without forfeiting time to confusing interfaces and confusing features.

In this video, Richard Makerson walks through the highlight features of BlueFletch Chat and explains how it will contribute to a more productive enterprise environment. 


Rick Makerson
Hi, I’m Rick with BlueFletch, and today’s feature highlight is our new workforce communication feature we call BlueFletch Enterprise Chat. Let’s get started. 

Enterprise workforce users have historically used walkie-talkies and portable VoIP phones to provide communication. In the last ten years, the prevelance of mobile devices has driven the adoption of tools such as Microsoft Teams and Slack amongst Back Office users. These tools may be great for corporate enterprise users, but they are not designed for frontline and field workers. BlueFletch Enterprise Chat is built to make communication with shared workforce devices easy and is specifically designed to provide asynchronous communication when walkie-talkies or Microsoft teams don’t meet the needs of your frontline employees. Now let’s dive into the functionality of BlueFletch Enterprise Chat.

There are a lot of great features we have introduced, but I’m going to focus on the key differences you’ll see between BlueFletch Enterprise Chat and other solutions, such as Microsoft Teams. The first thing you’ll notice about BlueFletch Chat is it’s very clean and simple. We wanted to make it as simple as possible for users to chat with their immediate, relevant co-workers. The next feature we focused on was presence. This provides clear visibility of who is currently logged into their devices at your facility. We have heard from employees that it can be frustrating to send a message to a co-worker just to find out they had already logged off their devices. 

We recognize that the workforce is becoming comprised of a younger generation that has grown up with text messaging as a default mode of communication. We focused on text messaging as a primary source of communication. Because of this. As part of our text messaging feature. We also include media asset communication, such as images and video, and we have the ability to send walkie like messages for asynchronous playback. This keeps users from being interrupted when they’re in the middle of a task or working with the customer. 

Another key point of differentiation is configurable roles and communication rules; you can configure a chat channel enrollment to meet the needs of your employee hierarchy. An example would be setting a rule to only allow employees to communicate with their managers or to only allow people directly on your team to be able to communicate with one another. We do recognize that for some communication, old-fashioned person-to-person communication works best. We do include features to support direct person-to-person voice and video calls. 

Our next feature has become very relevant for our customers in Europe and other regions that are taking personal privacy very seriously. Because most of our customers use their Android devices in a shared manner, we have designed BlueFletch Chat to clean up all message history and chat details at the end of the user shift. This allows your shared device to be GDPR compliant. The last feature area is security. BlueFletch Chat leverages WebRTC for direct device-to-device communication. This prevents audio and video calls from ever leaving your facility, resulting in not just a faster experience but a more secure communication experience as well. 

As with all areas of BlueFletch Enterprise, we’re constantly adding new features to BlueFletch Chat. If you have any feature ideas or something I didn’t cover in this video, please reach out to us; we would love to learn more. Please stay tuned to our next feature highlight. Thank you

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