The BlueFletch Support Agent is both an application and background service that captures data to help you better support your rugged Android fleet.
Support Agent: the only one who should be working overtime
- Network information, RSSI, etc.
- Battery health, discharge time, etc.
- Application information
- Application usage
- System Information
Support Application: displaying the data your associates need
Works with Launcher to provide device accountability
Configure automatic alerts
Unearthing valuable analytics
BlueFletch began work with Woolworths on location, performing store walks and user interviews to understand pain points. One thing became clear: inconsistency was consistent. Devices had varying configurations and many inoperable devices were stored away in drawers. Increased visibility resulted in the business uncovering a number of improperly functioning devices.
We installed our customized Support Agent on the company’s 36k devices to enable reporting and analytics not previously possible. The data enables Woolworths to determine percentage of functioning devices, battery health and network compliance to make informed decisions about future device investments. They can now monitor deployments and troubleshoot field issues based on actual data from field devices.