The BlueFletch Support Agent is both an application and background service that captures data to help you better support your rugged Android fleet.

Support Agent: the only one who should be working overtime

  • Deploys quickly and reports data in near real-time
  • APK installed on devices through a variety of MDMs and runs as a service in the background
  • Sends data to GCP or on-premise tools like Splunk
  • Collects device events with data points including:
  • Network information, RSSI, etc.
  • Battery health, discharge time, etc.
  • Application information
  • Application usage
  • System Information
Detail of cards showing Support Agent device data

Support Application: displaying the data your associates need

  • Interactive UI of the Support Agent
  • Shows device-specific data such as network, installed software, battery health, events logged, and system information
  • Execute speed and signal tests to evaluate network performance
  • Provides ability to easily contact help desk

Works with Launcher to provide device accountability

  • Capture device-level login and logout by users
  • View current or most recent users logged into the device
  • Leverage network data with login/logout events to more accurately locate devices in large areas
  • Dispatch audible alerts to track down misplaced devices
  • Signal audible alerts based on critical battery-level thresholds
  • View reports of devices not seen on the network

Configure automatic alerts

  • Devices with boot loops
  • Excessive network drop events
  • Devices with battery health at a certain threshold
  • Devices missing for a certain duration
  • Unlisted APK installed
Woolworths logo

Unearthing valuable analytics

BlueFletch began work with Woolworths on location, performing store walks and user interviews to understand pain points. One thing became clear: inconsistency was consistent. Devices had varying configurations and many inoperable devices were stored away in drawers. Increased visibility resulted in the business uncovering a number of improperly functioning devices.

Woolworths Support Agent dashboard

We installed our customized Support Agent on the company’s 36k devices to enable reporting and analytics not previously possible. The data enables Woolworths to determine percentage of functioning devices, battery health and network compliance to make informed decisions about future device investments. They can now monitor deployments and troubleshoot field issues based on actual data from field devices.

SUPPORT YOUR DEVICE FLEET

Request a demo of Support Agent

We're here to secure, manage, and support your Android device fleet. See how our tools can help you succeed.