Deploying Microsoft Intune for mobile device management (MDM) is becoming an increasingly popular choice among organizations seeking to streamline their IT operations and reduce costs. Yet, as with any technology, adopting Intune comes with its challenges and nuances.
We recently had a conversation with industry expert Brian Grant, solution architect at Atea, and Patrick McGlynn, BlueFletch lead system engineer, who shared invaluable lessons from their hands-on experience with Intune deployments (see video below), such as the motivations behind the switch to Intune, the obstacles organizations might face, and practical strategies for overcoming these hurdles to ensure a smooth deployment.
Why Intune?
Microsoft Intune is gaining traction as a preferred MDM solution, especially for organizations that are already deeply invested in Microsoft’s ecosystem. Companies are increasingly consolidating their device management tools under Intune due to its comprehensive features, cost-effectiveness, and tight integration with Microsoft’s other products, such as Microsoft 365, Azure, and Entra ID.
One of the main reasons for this shift is cost savings. For many organizations, the need to reduce expenses while maintaining robust security and functionality drives the decision to migrate to Intune. Instead of juggling multiple MDM tools, companies can leverage Intune’s unified approach to manage all devices—Windows, macOS, iOS, and Android—under one platform.
Additionally, the integration with Microsoft’s security features, such as conditional access policies and shared device mode, offers enhanced security and management capabilities that many organizations find appealing. The seamless connection with Azure and other Microsoft products allows for a more streamlined approach to managing devices across the entire organization.
Companies are increasingly consolidating their device management tools under Intune due to its comprehensive features, cost-effectiveness, and tight integration with Microsoft products
Common Challenges When Adopting Intune
While the benefits of moving to Intune are clear, the transition isn’t without its challenges. Several common issues often arise for organizations making the switch:
- Application Deployment for Android Devices
Deploying applications that aren’t listed in the Google Play Store is a significant challenge when using Intune. Unlike other MDM solutions, which allow direct APK installations, Intune adheres strictly to Android Enterprise standards, requiring apps to be published through the Play Store. This approach requires vendors to adapt and publish their apps through official channels, aligning with the latest security and management standards set by Google.
- Organizational Structure and Device Management
Unlike some other MDM solutions, Intune does not provide a sophisticated tree or folder structure for organizing devices, making it harder for organizations to manage groups of devices dynamically. This limitation requires additional effort to set up and maintain device groups and policies effectively.
- Firmware and Update Management for Rugged Devices:
Managing firmware updates for rugged devices like those from Honeywell or Zebra can be challenging with Intune. The platform currently offers basic functionality in this area, lacking the granular control provided by other solutions. Organizations often need to use additional tools or workarounds to handle firmware updates and maintenance tasks more effectively.
Strategies for a Smooth Intune Deployment
Despite these challenges, there are effective ways to make Intune work smoothly for your organization. Here are a few strategies to consider:
- Collaborate Closely with Application Vendors
Organizations facing difficulties deploying custom applications should work closely with their vendors to get these apps published in the Play Store. This may involve educating vendors on the new requirements for app deployment. If a vendor is unwilling to comply, organizations may need to consider alternative options. - Leverage Microsoft Tools and APIs
Many gaps in Intune’s capabilities, particularly around reporting and automation, can be bridged using tools like Azure Automation and Microsoft Graph API. By utilizing scripts and automation tools, organizations can achieve greater customization and control over device management tasks, such as renaming devices based on location or specific criteria. - Use Third-Party Tools for Seamless Migration
Tools like EBF Onboarder can facilitate a smoother transition from other MDM solutions to Intune. These tools support migration from all major MDMs to Intune, helping to reduce the complexity and pain of moving to a new platform. - Adopt a Forward-Thinking Approach to Device Management
Intune’s strict adherence to modern standards forces organizations to adopt more secure, up-to-date practices for managing their devices. While this shift may require some adjustment, it ultimately promotes a more secure and efficient approach to device management.
Organizations are drawn to the platform for its cost-effectiveness, enhanced security, and ability to unify device management under a single solution
The Future of Intune
The momentum behind Intune adoption shows no signs of slowing. Organizations are drawn to the platform for its cost-effectiveness, enhanced security, and ability to unify device management under a single solution. However, moving to Intune often necessitates a reassessment of resource allocation and training requirements. While many organizations can maintain their existing staffing levels, they may need to invest in upskilling their teams, particularly in areas like scripting, API usage, and understanding the Android Enterprise framework.
For many, the desire for a “single pane of glass” to manage all devices—whether they are Windows PCs, Macs, iOS, or Android devices—is driving the shift towards Intune. However, there is a learning curve. The platform may not yet offer every feature available in specialized MDM tools, but it continues to evolve rapidly, with new capabilities and enhancements being introduced regularly.
Is Intune the Right Choice for Your Organization?
Intune might not be the perfect MDM solution for every organization or scenario, particularly if you rely heavily on features not yet fully developed by Microsoft. However, its advantages in cost, security, and integration make it a compelling option for many. Organizations considering a move to Intune should be prepared for a learning curve but can take comfort in knowing that the platform’s capabilities will continue to expand and improve over time. Microsoft is committed to making Intune a leader in the MDM space, and many of the current limitations are already on their roadmap for future development.Key Takeaways
- Expect a Learning Curve
Organizations moving to Intune should be ready to invest time and resources in understanding the platform’s unique approach to device management. This includes familiarizing themselves with Azure Automation, Microsoft Graph API, and other tools that can enhance Intune’s functionality.
- Work with Vendors and Partners
Close collaboration with vendors and partners can help ensure a smoother transition. It may also be necessary to push vendors to align with the more modern and secure practices required by Intune.
- Embrace a Unified Management Approach
Intune offers the opportunity to consolidate device management under a single platform, reducing complexity and improving security. Organizations willing to adopt this approach will benefit from a more streamlined and efficient device management strategy.
As more organizations consolidate their management tools and strive for streamlined operations, the adoption of Intune is likely to continue growing. Understanding both its strengths and limitations will be key to deploying Intune successfully. With the right strategies and preparation, organizations can overcome any initial challenges and reap the long-term benefits of a unified, secure, and cost-effective MDM solution.
If you are moving to Intune and would like to learn how BlueFletch enhances the Intune MDM for Android devices and rugged device fleets, contact us!
