Leveraging your voice to initiate a command, start a service or even change the channel has been around for years. I remember in my grade school days hearing the voice of my parents or grandparents to fetch them something from the other room, change the channel on the television or even just to be quiet. These days, kids have a lot of distractions, from tablets to noise canceling headphones, rendering those ‘old school’ personal assistants no longer available.
All jokes aside, digital assistants and voice driven interactions are becoming commonplace as voice services increasingly improve. BlueFletch has been fortunate enough to work with clients across an array of industry verticals to explore how voice services will impact their organizations. We’ve helped our clients leverage voice services for more impactful engagement with their customers, allowing them to engage customers in new ways and capturing metadata that would be lost during a normal human interaction. Other clients are increasing the efficiency of their workforce by adding voice services in order to allow a worker to be hands free, keeping attention on critical actions and creating a safer work environment.
A (Recent) History of Voice Services
In recent years, we are yelling less at kids and more at Alexa, Bixby, Cortana, Google and Siri. Every major tech company is working on its own digital assistant that is powered by a set of voice services.
- Apple released Siri in 2011 and now Siri is apart of most of Apple’s operating systems (i.e. iOS, watchOS, macOS and tvOS)
- Amazon Alexa was made popular by the Amazon Echo and the Amazon Echo Dot. Fun fact, the name Alexa was chosen due to the fact that it has a hard consonant with the X and therefore could be recognized with higher precision.
- Microsoft lifted its character from the Halo video game franchise to launch their intelligent personal assistant Cortana.
- Google Assistant was unveiled just last year. Different from Google Now, the Google Assistant can engage in two-way conversations.
This year has been the year of the voice for BlueFletch. We have been a part of many workshops and brainstorming sessions where voice is the centerpiece of the User’s experience. For those new to the space, I wanted to talk about the three technologies that are key to bringing these voice experiences to life.